Refund policy

Digital downloads

All Pound Plan products are digital downloads. You can download them straight after checkout, and a download link is also emailed to you.

Your right to cancel

Under UK consumer law you normally have 14 days to cancel an online purchase. For digital content, that right ends once the download begins, as long as you agreed at checkout to get immediate access and acknowledged that you would lose the right to cancel. Because you receive your files instantly, we can't offer refunds simply because you've changed your mind once a download has started.

If something's wrong

Your statutory rights under the Consumer Rights Act 2015 aren't affected. If a file is faulty, won't open, or isn't as described, contact us and we'll sort it, usually by sending a working file. If we can't fix it, we'll give you a refund.

If you have any trouble at all, just reply to your order confirmation email or contact us through our Contact page. We're happy to help you get set up.

How refunds are paid

Approved refunds go back to your original payment method, normally within 5 to 10 working days.